Unify your store's entire operation with an e-commerce CRM built on Zoho: from multichannel order management to customer segmentation. Shipping automation, abandoned cart recovery, marketplace sync · from a single panel.
Site + Marketplace
Channels
Automatic
Shipping
20 Business Days
After Scope Approval · GoLive20
Not a generic CRM; order, shipping and customer modules built around the daily flow of an e-commerce operation.
Website, Trendyol, Hepsiburada, Amazon · orders from every channel are collected in one panel and processed automatically.
After order confirmation, the shipping label, tracking number and customer notification are automatic · operations speed up.
Smart segments by purchase behavior, frequency and amount · the right campaign for the right customer.
An automatic email/WhatsApp series for items left in the cart · part of the lost sales is won back.
Return requests, shipping issues, product questions · multichannel support in one inbox, fast resolution.
Email, SMS and WhatsApp campaigns with Zoho Campaigns · segmented, trigger-based, measurable.
Fashion & Textile
Managing high return rates, size and color variant tracking, seasonal campaigns and stock sync.
Electronics
Warranty and service tracking, installments for high cart values, after-sales support automation.
Cosmetics & Personal Care
Reorder cycles, subscription model, product recommendations and a loyalty program.
Home & Living
Coordination of bulky shipments, assembly appointments, post-installation satisfaction tracking.
Food & Grocery
Fast delivery, reorders, region-based campaigns and stock and expiry date management.
B2B Wholesale
Dealer and corporate price lists, bulk orders, account balances and quote management in one system.
Stock & Order Sync
Stock is updated across channels in real time · overselling and errors are prevented.
Loyalty & Points
Shopping points, tier (VIP) management, exclusive discounts · repeat purchases increase.
Subscriptions & Reorders
Automatic reorders and renewal reminders for regular products · lifetime value increases.
Analytics & Reporting
Profitability by channel, product and campaign, customer lifetime value · live dashboard.
WhatsApp Marketing
Campaign announcements, order status, win-back · automatic through WhatsApp Business.
Platform Integrations
Shopify, ikas, Ticimax, WooCommerce and marketplaces · connected with Zoho Flow, no code.
Bring every channel, shipping and customer communication into one e-commerce CRM. Let's map out your roadmap in a free discovery call.
How the setup runs, its timeline and the decisions made along the way are on our Zoho CRM setup page.
1
Live training
At the same table as your team in Istanbul, remotely in other cities and abroad; with real data.
2
Full documentation
Every structure we build is in your hands, in writing.
3
How-to videos
Watch-and-apply recordings for every screen.
4
Fast support
Quick answers to anything left unclear after training.
5
Adoption report
Is the team actually using the system? We measure it.
Every company whose setup we did gets base support through three channels after go-live; it is part of our responsibility and is not priced separately. The WhatsApp channel and phone stay open for as long as we are your partner; feature and customization requests by email in the first 6 months are part of the setup, while new modules and integrations are priced separately.
01 · Email
Feature and customization requests
First 6 months after go-live, for your existing setup. Write to us; the request is logged and planned.
02 · WhatsApp channel
Team questions and instant fixes
A channel set up for your company, open for as long as we are your partner. Your team asks, small fixes happen on the spot.
03 · Phone
Urgent issues and management questions
Open for as long as we are your partner. When something stops work or management needs an answer, call us directly.
Coverage
WhatsApp channel and phone
Email · features and customization
After go-live, for every company whose setup we did. None of the three channels is priced separately; the 6-month scope covers feature and customization requests.
We build it, improve it, keep it alive.
No system stays standing without someone behind it. We stay with every structure we build after handover: watching, fine-tuning, and making sure your team truly adopts it.
Write to us for more questions · we reply within 24 hours.
Yes; every channel, including Trendyol, Hepsiburada, Amazon and your own website, comes together in one panel and orders are processed automatically.
30+
projects
99%
client satisfaction
3 channels
post-implementation support
We prepare a concrete proposal and a live demo based on your current system, your goals, and your timeline. No commitment before the contract.