Business Process Management is the discipline of mapping, improving, and automating your workflows. BPMN 2.0, value stream mapping, bottleneck analysis, KPI definitions · we put in writing where your processes lose time and money, and what you can automate. The goal of BPM consulting and guidance is not just getting work done, but getting it done in a measurable, repeatable, and improvable way.
3-6 weeks
Timeline
BPMN 2.0
Standard
PDF + Presentation
Deliverable
- 01
Processes aren't written down, they live in people's heads; when someone leaves, the process leaves with them.
- 02
You don't know at which step you're losing time and money; unnecessary approvals and repeated errors go unmeasured. Approval, review, and reporting steps take days.
- 03
A 20-year-old ERP, Excel-based processes, and on-premise servers set the pace of your business.
- 04
Cross-department flows are broken; the same data lives in multiple places and no one knows which version is correct. Sales, quoting, invoicing, inventory, and HR all run in parallel but never connect; efficiency drops, errors rise.
- 05
Modernization attempts keep getting postponed out of fear that "operations will stop."
- 06
BPM tool selection is confusing; software was bought but sits unused on the shelf.
Four steps, one board: the lanes appear empty first, then the diagram draws itself in BPMN, the bottleneck heats up, and the plan settles into priority bands with a RACI grid. The board on the right shows the output of each step.
BPMN board
Leadership + department interviewsSales and quoting, orders and inventory, invoicing, HR (leave, performance, recruitment), content approval cycles, customer service flows.
BPMN mapsDiagrams in the BPMN 2.0 standard. Every step, decision point, and parallel flow made clear. Confirmed in validation sessions.
Bottleneck + KPI extractionCycle time, error rate, and lost-minute measurement for every process. Identification of quick wins.
KPICycle time, error rate, first-time-right, throughput, customer satisfaction · a KPI for every process.
Optimization plan + workshopPrioritization into quick wins (1-2 weeks), mid-term (1-3 months), and architectural change (3+ months). Responsibilities are clarified with a RACI matrix.
ISO complianceIf a certification process is underway, BPMN maps are converted into ISO-compliant documentation.
Pain points with leadership, current processes with departments. Collection of existing documentation.
Every process is captured in BPMN through observation + interviews. Confirmed in validation sessions.
Cycle time, error rate, and lost-minute measurement for every process. Identification of quick wins.
A detailed written plan + leadership presentation. Who does which step, and when · an action plan.
Not a process in someone's head, but a process that is drawn, measured, and can be optimized.
- 01
Process Inventory
A list of all business processes.
A complete list of cross-department processes. End-to-end, with clear start and end points. Includes sales and quoting, orders and inventory, invoicing, HR (leave, performance, recruitment), content approval cycles, and customer service flows.
- 02
BPMN Mapping
Visual process flows.
Diagrams in the BPMN 2.0 standard. Every step, decision point, and parallel flow made clear.
- 03
Bottleneck Analysis
Time and waste detection.
Which step causes delays, which step produces errors, which step holds an unnecessary approval · reported in numbers. When needed, we back it up with process mining data.
- 04
KPI Definitions
Measurable success criteria.
Cycle time, error rate, first-time-right, throughput, customer satisfaction · a KPI for every process.
- 05
Optimization Plan
How each process gets improved.
Prioritization into quick wins (1-2 weeks), mid-term (1-3 months), and architectural change (3+ months). Responsibilities are clarified with a RACI matrix.
- 06
ISO Compliance
9001/27001 documentation.
If a certification process is underway, BPMN maps are converted into ISO-compliant documentation.
If we are to implement the plan: BPM platform setup
1
Live training
At the same table as your team in Istanbul, remotely in other cities and abroad; with real data.
2
Full documentation
Every structure we build is in your hands, in writing.
3
How-to videos
Watch-and-apply recordings for every screen.
4
Fast support
Quick answers to anything left unclear after training.
5
Adoption report
Is the team actually using the system? We measure it.
Every company whose setup we did gets base support through three channels after go-live; it is part of our responsibility and is not priced separately. The WhatsApp channel and phone stay open for as long as we are your partner; feature and customization requests by email in the first 6 months are part of the setup, while new modules and integrations are priced separately.
01 · Email
Feature and customization requests
First 6 months after go-live, for your existing setup. Write to us; the request is logged and planned.
02 · WhatsApp channel
Team questions and instant fixes
A channel set up for your company, open for as long as we are your partner. Your team asks, small fixes happen on the spot.
03 · Phone
Urgent issues and management questions
Open for as long as we are your partner. When something stops work or management needs an answer, call us directly.
Coverage
WhatsApp channel and phone
Email · features and customization
After go-live, for every company whose setup we did. None of the three channels is priced separately; the 6-month scope covers feature and customization requests.
We build it, improve it, keep it alive.
No system stays standing without someone behind it. We stay with every structure we build after delivery: monitoring, fine-tuning, and making sure your team truly adopts it.
More questions? Write to us · we reply within 24 hours.
BPMN reading training is included in the package (half a day). Short video recordings are also available for complex diagrams.
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30+
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3 channels
post-implementation support
We prepare a concrete proposal and a live demo based on your current system, your goals, and your timeline. No commitment before the contract.