Zoho CRM Plus unites every touchpoint of the customer journey in one suite: sales (CRM), customer service (Desk), marketing (Campaigns + Social), surveys (Survey), live chat (SalesIQ), project tracking (Projects) and BI (Analytics). More focused than the standard Zoho One, built purely for customer experience (CX). 57 € per user per month, billed annually.
8
Apps
57 €
User/Month
Native
Sync
Zia AI
Across all of them
When sales works in CRM, support in a separate ticketing system and marketing in an email tool, customer information breaks apart between teams. A sales rep walks into a call without knowing about an open complaint, and a support agent cannot see that the person on the line is in the middle of a quote. In Zoho CRM Plus, the customer record shows ticket history, chats, survey responses, campaigns sent and ongoing projects together.
During setup we open the apps under one organization and set up users so they are managed from a single place. We map the handoff points between teams with you and tie them to workflows, for example opening a delivery ticket in Zoho Desk when a deal is won, or sending a satisfaction survey when a sale closes.
Sales process
Lead and deal stages and workflow rules are set up in Zoho CRM; sales forecasts are tracked from the deals in the pipeline.
Support tickets
Tickets from channels such as email, web forms and social media come into a single inbox in Zoho Desk. A sales rep can see and answer their own prospect's ticket from inside CRM.
Live chat
Zoho SalesIQ shows the visitors and chats on your website. A visitor who chats is pushed to CRM as a lead or contact, with the transcript attached to the record.
Email, social and surveys
Email campaigns run on Zoho Campaigns, social posts on Zoho Social and surveys on Zoho Survey; the interactions show up on the customer record.
Project tracking
Post-sale delivery work is tracked in Zoho Projects with tasks and milestones, and ongoing projects are visible from the customer record.
Shared reporting
Zoho Analytics brings sales, marketing and support data into the same dashboards, so every team reads its reports from the same source.
Software and subscription company
When a deal is won, an onboarding ticket opens in Zoho Desk and the onboarding work is tracked in Projects. Before a renewal call, the account manager sees the customer's open tickets on the CRM record.
Services firm
A visitor who comes in through the website chat lands in CRM as a lead. When the sale closes, the customer receives a satisfaction survey; a negative response creates a follow-up task in CRM.
Wholesale and dealer network
Dealer requests are collected in Desk, and the support agent sees the dealer's deals and purchased products on the same screen. Sales and support data are tracked together on a Zoho Analytics dashboard.
More questions? Write to us · we reply within 24 hours.
In addition to CRM, it brings Desk, Campaigns, Social, Survey, SalesIQ, Projects and Analytics together in a single customer experience (CX) suite.
1
Live training
At the same table as your team in Istanbul, remotely in other cities and abroad; with real data.
2
Full documentation
Every structure we build is in your hands, in writing.
3
How-to videos
Watch-and-apply recordings for every screen.
4
Fast support
Quick answers to anything left unclear after training.
5
Adoption report
Is the team actually using the system? We measure it.
Every company whose setup we did gets base support through three channels after go-live; it is part of our responsibility and is not priced separately. The WhatsApp channel and phone stay open for as long as we are your partner; feature and customization requests by email in the first 6 months are part of the setup, while new modules and integrations are priced separately.
01 · Email
Feature and customization requests
First 6 months after go-live, for your existing setup. Write to us; the request is logged and planned.
02 · WhatsApp channel
Team questions and instant fixes
A channel set up for your company, open for as long as we are your partner. Your team asks, small fixes happen on the spot.
03 · Phone
Urgent issues and management questions
Open for as long as we are your partner. When something stops work or management needs an answer, call us directly.
Coverage
WhatsApp channel and phone
Email · features and customization
After go-live, for every company whose setup we did. None of the three channels is priced separately; the 6-month scope covers feature and customization requests.
We build it, improve it, keep it alive.
No system stays standing without someone behind it. We stay with every structure we build after delivery: monitoring, fine-tuning, and making sure your team truly adopts it.
30+
projects
99%
client satisfaction
3 channels
post-implementation support
We prepare a concrete proposal and a live demo based on your current system, your goals, and your timeline. No commitment before the contract.