Zoho CRM
The art of selling, the power of the system.
Manage your entire sales process on a single platform, from lead to close. Smart recommendations with Zia AI, unlimited customization with Deluge, end-to-end automation with 500+ integrations. And the work doesn't end at the sale: the entire customer lifecycle, including quote management, campaign automations, and after-sales services, moves forward under one cloud-based roof.
What's in the delivery?
Every item is finalized in a written proposal after discovery; no surprise line items.
- Audit ReportEvery module, layout, workflow, custom field, and user behavior is analyzed. The findings are delivered to you in a written report.
- Process SimplificationConflicting workflows, unused fields, and dead modules are cleaned up. Processes start running with fewer clicks.
- Performance ImprovementThe cause of slow modules is identified: oversized layouts, heavy workflows, flawed design. The fix is applied, and the system speeds up.
- Layout and UsabilityForms are simplified based on user feedback so critical fields stand out. Lookups and sections are reorganized; customizable modules are shaped around how you work.
- Automation ExpansionThe repetitive work your team does by hand is identified, then automated with Workflow, Blueprint, or Zoho Flow. Quote approvals and campaign automations are set up as part of this scope.
- User AdoptionThe team is retrained, usage dashboards are set up, and champion users are cultivated from within. The system becomes a daily habit.
Our standard in every custom implementation.
- On-site trainingAt the same table as your team, with real data.
- Full documentationEvery structure we build is in your hands, in writing.
- How-to videosWatch-and-apply recordings for every screen.
- Fast supportQuick answers to anything left unclear after training.
- Adoption reportIs the team actually using the system? We measure it.
We don't sell hours, we build systems.
We build it, improve it, keep it alive.
No system stays standing without someone behind it. We stay with every system we build after delivery: monitoring, fine-tuning, and making sure your team truly adopts it. From healthcare clinics to educational institutions, from e-commerce to service businesses, the same approach applies to every business that interacts with customers.
Common questions.
More questions? Write to us · we reply within 24 hours.
Is the Zoho CRM license included in the price?
The license fee is charged by Zoho and billed in EUR (EUDC) directly; as an Authorized Partner, Eksenium provides the implementation, training, and consulting. We choose the right plan together and keep you from paying for modules you don't need.
Can you migrate our existing Excel / legacy CRM data?
Yes. We transfer your customer, lead, product, and history records with field mapping into Zoho CRM; duplicate cleanup and validation included.
How long does implementation take?
A standard CRM implementation is completed in an average of 20 business days as a turnkey delivery. Scope (custom modules, number of integrations) affects the timeline; we give you a clear schedule in the discovery call.
Is WhatsApp and phone integration possible?
Yes. WhatsApp Business, email, and phone calls via PhoneBridge come together on a single customer record; every inbound and outbound touchpoint is logged automatically.
Where is our data stored, and is it compliant with KVKK (Turkish data protection law)?
Your data is stored in EU data centers (EUDC). We configure the KVKK privacy notice, explicit consent flow, and data retention policies during setup, using ready-made templates.
Which industries and team sizes is Zoho CRM right for?
From healthcare clinics to educational institutions, from e-commerce to service companies, it fits every business that interacts with customers. Thanks to its customizable modules, it can be set up at any scale, from a team of a few people to multinational organizations; we shape the implementation around your industry.
Is Zoho CRM only for the sales team?
No. Marketing runs campaign automations, the support team handles after-sales processes, and management tracks reports, all from the same platform. Every team follows customer interactions on a single record.
Are you Zoho's office or branch in Türkiye?
No; Eksenium is not Zoho's Türkiye office or branch, but one of Zoho's Authorized Partners in Türkiye. Zoho has no official office in Türkiye; the company runs its licensing, implementation, customization, and support operations through these authorized partners. We deliver that service in the local language, in compliance with KVKK, and with on-site support.
Let's build the core of your business together.
We prepare a concrete proposal and a live demo based on your current system, your goals, and your timeline. No commitment before the contract.
Your details are processed under the KVKK Privacy Notice and we get back to you within 24-48 hours.
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