INDUSTRY SOLUTION

Manage every process of your practice end to end with a healthcare CRM built on Zoho CRM: a professional patient experience from lead management to post-operation follow-up. KVKK (Turkish data protection law) compliant, mobile ready, WhatsApp integrated.

Built for Healthcare

Zoho CRM for healthcare: every module patient operations need, on a KVKK compliant infrastructure.

PatientSmart AppointmentManagementMultichannelCommunicationTreatmentPlan & PricingPost-OperationFollow-UpDetailedReportingKVKK & GDPRCompliant
  1. Track your patients from a single screen and send automatic reminders. Prevent overlaps, optimize capacity.

  2. Automatic notifications over WhatsApp, SMS and email: pre-operation instructions, appointment reminders, aftercare.

  3. Patient-specific treatment packages, detailed quotes, installment management. Invoices automatic with Zoho Books integration.

  4. Recovery tracking, complication risk reduction, patient satisfaction measurement · loyalty grows.

  5. Daily patients, operation success, revenue analysis, marketing campaign performance · real-time dashboard.

  6. Patient data is protected with the highest level of security. Encryption, role-matrix access, audit trail · legal risk at a minimum.

Industry Solutions

  1. Aesthetic Practices

    Systematic tracking of prospective patients from consultation to operation. Before-after photos, package pricing, social media integration.

  2. Dental Practices

    Treatment plans in stages, follow-up appointments automatic. Implant and prosthesis tracking, systematic.

  3. Hair Transplant Centers

    Pre-operation analysis, 12-month follow-up after the transplant. Result photos and satisfaction surveys on a single platform.

  4. Private Hospitals

    Integrated data flow between outpatient departments. Patient history, protocols, department coordination in one system.

  5. Eye Care Practices

    Laser operations, lens treatments, examination results digital. Post-surgery check-ups automatic.

  6. Physiotherapy Centers

    Session tracking, personalized exercises, recovery reports, home exercise reminders.

Advanced Features

  1. Patient Journey Automation

    From first contact to post-operation follow-up · the right message, reminder and information at every stage.

  2. File & Photo Management

    Before and after photos and patient documents in secure storage. Direct upload from the mobile app.

  3. Performance Reports

    Physician-based performance, operation success, patient satisfaction · instant from the dashboard.

  4. Mobile Patient App

    Booking appointments, viewing results, payments, physician communication · one app.

  5. Referrals & Collaboration

    Patient referrals to other practices, specialist consultation, collaboration · on a digital platform.

  6. Marketing Automation

    Segmentation, special-day reminders, new service announcements, referral program.

Next Step

Take patient management to a professional level with a healthcare CRM on Zoho. See the difference right away with a free 30-minute discovery call.

One system we built: the team of Prof. Dr. Aylin Kılıç runs patient follow-up, courses and international patient processes from a single Zoho system.

How the setup runs, its timeline and the decisions made along the way are on our Zoho CRM setup page.

On Every Project

  1. 1

    Live training

    At the same table as your team in Istanbul, remotely in other cities and abroad; with real data.

  2. 2

    Full documentation

    Every structure we build is in your hands, in writing.

  3. 3

    How-to videos

    Watch-and-apply recordings for every screen.

  4. 4

    Fast support

    Quick answers to anything left unclear after training.

  5. 5

    Adoption report

    Is the team actually using the system? We measure it.

Support Structure

Every company whose setup we did gets base support through three channels after go-live; it is part of our responsibility and is not priced separately. The WhatsApp channel and phone stay open for as long as we are your partner; feature and customization requests by email in the first 6 months are part of the setup, while new modules and integrations are priced separately.

  1. 01 · Email

    Feature and customization requests

    First 6 months after go-live, for your existing setup. Write to us; the request is logged and planned.

  2. 02 · WhatsApp channel

    Team questions and instant fixes

    A channel set up for your company, open for as long as we are your partner. Your team asks, small fixes happen on the spot.

  3. 03 · Phone

    Urgent issues and management questions

    Open for as long as we are your partner. When something stops work or management needs an answer, call us directly.

Coverage

WhatsApp channel and phone

throughout our partnership

Email · features and customization

first 6 months

After go-live, for every company whose setup we did. None of the three channels is priced separately; the 6-month scope covers feature and customization requests.

Why Eksenium

We build it, improve it, keep it alive.

No system stays standing without someone behind it. We stay with every structure we build after handover: monitoring, fine-tuning, making sure your team truly adopts it.

Frequently asked questions

Write to us for more questions · we reply within 24 hours.

  • Yes. Data is kept in Zoho's EU data centers (EUDC); privacy notices, explicit consent and data retention policies are configured with ready templates during setup.

30+

projects

99%

client satisfaction

3 channels

post-implementation support

Contact

We prepare a concrete proposal and a live demo based on your current system, your goals, and your timeline. No commitment before the contract.

Schedule a call

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