Zoho Desk
Service that never stops.
A good product alone does not build brand loyalty; a fast, systematic support process does. Zoho Desk is an AI-powered, omnichannel help desk platform that brings all your customer channels together in a single inbox. Email, phone, WhatsApp, Instagram, Twitter, live chat, customer portal · all managed from one screen; every request lands in a central system and is processed automatically. Zia AI sentiment analysis, automated reply suggestions, SLA + escalation rules · this is where your team's resolution times get 38% faster, and customer satisfaction (CSAT) climbs to 92%. For up to 3 users there is a forever-free Free plan, higher plans run €7-50/agent/month.
What's in the delivery?
Every item is finalized in a written proposal after discovery; no surprise line items.
- Audit ReportEvery module, layout, workflow, custom field, and user behavior is analyzed. The findings are delivered to you in a written report.
- Process SimplificationConflicting workflows, unused fields, and dead modules are cleaned up. Processes start running with fewer clicks.
- Performance ImprovementThe cause of slow modules is identified: oversized layouts, heavy workflows, flawed design. The fix is applied, and the system speeds up.
- Layout and UsabilityForms are simplified based on user feedback, with critical fields brought forward. Lookups and sections are reorganized.
- Automation ExpansionWe identify the repetitive work your team does by hand and automate it with Workflow, Blueprint or Zoho Flow; incoming support tickets land with the right agent through assignment rules.
- User AdoptionThe team is retrained, adoption dashboards are set up and internal champion users are developed. Agent performance is tracked regularly through reports, and the system becomes a daily habit.
Our standard in every custom implementation.
- On-site trainingAt the same table as your team, with real data.
- Full documentationEvery structure we build is in your hands, in writing.
- How-to videosWatch-and-apply recordings for every screen.
- Fast supportQuick answers to anything left unclear after training.
- Adoption reportIs the team actually using the system? We measure it.
We don't sell hours, we build systems.
We build it, improve it, keep it alive.
No system stays standing without someone behind it. We stay with every structure we build after delivery: monitoring, fine-tuning, and making sure your team truly adopts it.
Common questions.
More questions? Write to us · we reply within 24 hours.
Which channels does Zoho Desk bring into one screen?
Requests coming in from email, phone, WhatsApp, social media and web forms come together in a single inbox; every ticket is linked to a customer record.
Can we set up SLAs and prioritization?
Yes. We set up response/resolution time SLAs, automatic escalation, priority rules and step-by-step resolution processes with Blueprint.
What does Zia AI do on the support side?
Zia classifies incoming tickets, runs sentiment analysis, suggests ready-made replies and offers automated resolution suggestions from the knowledge base, reducing agent workload.
Does it integrate with our existing CRM?
It works natively with Zoho CRM, giving you a 360° view of the customer. For other systems we build the connection via API/Zoho Flow.
Which businesses is Zoho Desk right for?
It suits any business handling heavy support traffic, running technical service or providing consulting. Especially in sectors like healthcare, software, education and e-commerce where fast response times are critical, it makes the difference.
Do you set up the customer portal and knowledge base?
Yes. Your customers open tickets from their own portal, track their status and reach a resolution through self-service with knowledge base articles. We build the portal with your brand identity and design the content structure together.
Pricing and setup?
Licensing is in EUR via EUDC, billed per user/month. Eksenium delivers setup + process design + training, completing it in 20 business days.
Are you Zoho's office or branch in Türkiye?
No; Eksenium is not Zoho's Türkiye office or branch, but one of Zoho's Authorized Partners in Türkiye. Zoho has no official office in Türkiye; the company runs its licensing, implementation, customization, and support operations through these authorized partners. We deliver that service in the local language, in compliance with KVKK, and with on-site support.
Let's build the core of your business together.
We prepare a concrete proposal and a live demo based on your current system, your goals, and your timeline. No commitment before the contract.
Your details are processed under the KVKK Privacy Notice and we get back to you within 24-48 hours.
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