INDUSTRY SOLUTION

A health tourism CRM on Zoho, designed for agencies that bring international patients: multilingual patient journey, transfer and accommodation coordination, currency-based pricing, WhatsApp and email automation. End to end, from lead to recovery.

10+

Languages Supported

$ € ₺ £

Currencies

WhatsApp · Email · SMS

Channels

A solution built for the aesthetic, hair transplant, dental and general surgery providers that are the international competitive advantage of Türkiye

  • Aesthetics
  • Hair Transplant
  • Dental
  • Eye
  • General Surgery
  • Obesity

The quote interface we built for hair transplant agencies calculates grafts, lets the patient choose a brand, and manages language and currency.

During setup, the CRM patient record, brand catalog and price table are synchronized automatically.

Patient Journey

The health tourism CRM sets the right communication, the right time and the right language at every point of the international patient experience.

USDEURGBPTLMultilingualLead CaptureConsultation& PhotosCurrency-BasedQuotesTravel &AccommodationOperation & Recovery12-Month Long-TermFollow-Up
  1. Web form, WhatsApp, Instagram DM, Google Ads · whatever the source, the lead lands in Zoho automatically.

  2. Patient photo/X-ray upload, video call scheduling, physician before-after simulation sharing.

  3. USD, EUR, GBP, TRY · a professional PDF quote in the patient's language and currency. Zoho Books integration.

  4. Flight tickets, hotel, transfer coordination. Every detail in the patient's email before they arrive.

  5. Check-in on operation day, WhatsApp follow-up afterwards, medication + care reminders, complication alerts.

  6. Follow-up messages at months 1-3-6-12 after returning home, result photo sharing, collecting referrals / reviews.

Pipeline Example

See at a glance which stage every patient is at in the international patient pipeline.

Lead 87

  • GB · J. Smith · Hair Transplant (Hot)
  • DE · M. Mueller · Aesthetics (Form)

Consultation 32

  • IT · G. Rossi · Dental (Video scheduled)
  • FR · P. Dupont · Eye (Awaiting photos)

Quote 14

  • NL · A. Janssen · Hair Transplant (4,500 € · Approval in 2 days)

Arriving 6

  • ES · C. Garcia · Aesthetics (Jun 15 · Hotel + Transfer ✓)
  • SE · L. Andersson · Dental (Jun 18 · Payment received)
Niche Expertise

  1. Hair Transplant

    FUE/DHI tracking, donor analysis, 12-month photo follow-up after the transplant, focused on the European market.

  2. Aesthetic Surgery

    Nose, breast, liposuction · before-after documentation, multilingual quotes, installment payments.

  3. Dental

    Implant + crown + veneer packages, dental tourism trends, currency price sync.

  4. Eye

    Laser, smart lens, cataract · surgery-day procedure calendar, flight + rest planning.

  5. Obesity Surgery

    Bariatric surgery, gastric sleeve/bypass · long-term follow-up + dietitian + psychologist coordination.

  6. General Surgery

    Liver, hernia, vascular · international second opinion + remote consultation processes.

Next Step

A medical tourism CRM starts with seeing where patients drop off. Let's map your current patient journey and the languages your leads come from together. A free 30-minute discovery call.

Two systems we built: All on Dental runs patient coordination and multilingual treatment quotes, and Hairtime runs four locations in two countries, each in a single Zoho system.

How the setup runs, its timeline and the decisions made along the way are on our Zoho CRM setup page.

On Every Project

  1. 1

    Live training

    At the same table as your team in Istanbul, remotely in other cities and abroad; with real data.

  2. 2

    Full documentation

    Every structure we build is in your hands, in writing.

  3. 3

    How-to videos

    Watch-and-apply recordings for every screen.

  4. 4

    Fast support

    Quick answers to anything left unclear after training.

  5. 5

    Adoption report

    Is the team actually using the system? We measure it.

Support Structure

Every company whose setup we did gets base support through three channels after go-live; it is part of our responsibility and is not priced separately. The WhatsApp channel and phone stay open for as long as we are your partner; feature and customization requests by email in the first 6 months are part of the setup, while new modules and integrations are priced separately.

  1. 01 · Email

    Feature and customization requests

    First 6 months after go-live, for your existing setup. Write to us; the request is logged and planned.

  2. 02 · WhatsApp channel

    Team questions and instant fixes

    A channel set up for your company, open for as long as we are your partner. Your team asks, small fixes happen on the spot.

  3. 03 · Phone

    Urgent issues and management questions

    Open for as long as we are your partner. When something stops work or management needs an answer, call us directly.

Coverage

WhatsApp channel and phone

throughout our partnership

Email · features and customization

first 6 months

After go-live, for every company whose setup we did. None of the three channels is priced separately; the 6-month scope covers feature and customization requests.

Why Eksenium

We build it, improve it, keep it alive.

No system stays standing without someone behind it. We stay with every structure we build after handover: monitoring, fine-tuning, making sure your team truly adopts it.

Frequently asked questions

Write to us for more questions · we reply within 24 hours.

  • Yes; the CRM supports multiple languages and EUR/USD currency pricing, ideal for international patient processes.

30+

projects

99%

client satisfaction

3 channels

post-implementation support

Contact

We prepare a concrete proposal and a live demo based on your current system, your goals, and your timeline. No commitment before the contract.

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