BUSINESS PROCESSES

20+ year old ERP, Excel-based processes, on-premise servers · modernization can drag on for months, or finish in 8-20 weeks. Phased migration, data cleansing, rollback plan.

8-20 weeks

Timeline

Phased migration

Format

Rollback plan

Risk

BUSINESS PROCESS MODERNIZATION PROCESS

The old world on the left, the new backbone on the right, a bridge in between: the inventory is taken, the architecture is drawn, a parallel environment is set up, modules cross the bridge one by one, and the old system stays as a backup for the first 30 days.

Week

  1. All systems, users, data flows and critical processes are mapped. Manual, error-prone and time-wasting steps are flagged one by one.

  2. Design of the new backbone: modules, data model, integration points. Digital forms, automated steps, approval and trigger structures are laid out at this stage. Sign-off is obtained.

  3. The new backbone is built, data is cleaned, the parallel environment is ready. Applications like Zoho CRM, Creator and Desk are configured around your processes.

  4. Low-risk modules first, then medium, then critical. Validation at every stage.

  5. All operations on the new system, the old one read-only/archived. 30-day backup period.

BUSINESS PROCESS MODERNIZATION SCOPE

Phased, reversible, clean data · that is how modernization is done. Business process modernization and transformation works toward a single goal: ending Excel, email and manual approval loops; centralizing scattered work tracking; tying repetitive work to automation and decisions to data.

  1. 01

    System Inventory

    Mapping the legacy systems.

    Every system in use (ERP, CRM, Excel, physical paper), versions, who uses it, how much data.

  2. 02

    Data Cleansing

    Sanitization before migration.

    Duplicate, missing and badly formatted data is cleaned. Master data becomes the single source of truth.

  3. 03

    Architecture Design

    Migration plan to the new backbone.

    Zoho + custom modules, or a mix of other SaaS tools. An architecture that scales for 5-10 years. The reporting layer is part of the design: decisions are made with data, not guesswork.

  4. 04

    Phased Migration

    A plan that keeps downtime to a minimum.

    Migration module by module. A read-only parallel run first, then full cutover. Rollback ready in case of failure.

  5. 05

    Training & Adoption

    Getting the team comfortable with the new system.

    Training as modules go live. "Champion" users are developed. The goal: the same standard and quality in every process.

  6. 06

    Rollback Plan

    Old system on standby for 30 days.

    The old system backup stays active for the first 30 days. If a critical problem occurs, rollback is available.

On Every Project

  1. 1

    Live training

    At the same table as your team in Istanbul, remotely in other cities and abroad; with real data.

  2. 2

    Full documentation

    Every structure we build is in your hands, in writing.

  3. 3

    How-to videos

    Watch-and-apply recordings for every screen.

  4. 4

    Fast support

    Quick answers to anything left unclear after training.

  5. 5

    Adoption report

    Is the team actually using the system? We measure it.

Support Structure

Every company whose setup we did gets base support through three channels after go-live; it is part of our responsibility and is not priced separately. The WhatsApp channel and phone stay open for as long as we are your partner; feature and customization requests by email in the first 6 months are part of the setup, while new modules and integrations are priced separately.

  1. 01 · Email

    Feature and customization requests

    First 6 months after go-live, for your existing setup. Write to us; the request is logged and planned.

  2. 02 · WhatsApp channel

    Team questions and instant fixes

    A channel set up for your company, open for as long as we are your partner. Your team asks, small fixes happen on the spot.

  3. 03 · Phone

    Urgent issues and management questions

    Open for as long as we are your partner. When something stops work or management needs an answer, call us directly.

Coverage

WhatsApp channel and phone

throughout our partnership

Email · features and customization

first 6 months

After go-live, for every company whose setup we did. None of the three channels is priced separately; the 6-month scope covers feature and customization requests.

Why Eksenium

We build it, improve it, keep it alive.

No system survives without someone standing behind it. We stay with every structure we build after delivery: monitoring, fine-tuning, making sure your team truly adopts it. We have run transformation projects in healthcare, consulting, education and manufacturing; our work is not just software, it is process infrastructure and change management.

FAQ

More questions? Write to us · we reply within 24 hours.

  • SAP, Logo, Mikro, Netsis, IFS, Oracle, MS Dynamics · we have experience extracting data from major ERPs. For custom/local systems we do API or file-based extraction.

30+

projects

99%

client satisfaction

3 channels

post-implementation support

Contact

We prepare a concrete proposal and a live demo based on your current system, your goals, and your timeline. No commitment before the contract.

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