Zoho Desk Pricing
Plan comparison and purchasing.
The Free plan covers up to 3 agents. Higher plans are billed per agent. Annual billing saves you 34% compared to monthly. When you purchase through Eksenium, the package price includes local support + 20 business days of implementation + 6 months of assistance.
Plan comparison.
Express
- Email support channel
- Social media integration
- Basic AI agent
- Mobile app
- 24/5 email support
- 5 channels · 5 light users
Standard
- Everything in Express +
- Business messaging
- Instant messaging (WhatsApp, etc.)
- Knowledge base
- Help center (self-service)
- Customer satisfaction surveys
- Workflows + macros
- 15 channels · 10 light users
Professional
- Everything in Standard +
- Telephony (PhoneBridge)
- Blueprint process design
- Multiple departments
- Round-robin assignment
- Customer timeline
- SLA + business hours
- Unlimited channels · 25 light users
Enterprise
- Everything in Professional +
- Zia AI answer bot
- Skill-based ticket assignment
- Custom modules
- Custom functions (Deluge)
- Validation rules
- Multi-brand portal
- Unlimited channels · 50 light users
Free Plan · €0 · 3 agents · Email channel · Basic reports · Mobile app · Free forever
Prices are official Zoho.eu list prices · VAT excluded · per agent / month. Light user price: €3.45/month. Purchase through Eksenium and get a quote that includes implementation + support + consulting.
Our standard in every custom implementation.
- On-site trainingAt the same table as your team, with real data.
- Full documentationEvery structure we build is in your hands, in writing.
- How-to videosWatch-and-apply recordings for every screen.
- Fast supportQuick answers to anything left unclear after training.
- Adoption reportIs the team actually using the system? We measure it.
Let’s build the core of your business together.
We prepare a concrete proposal and a live demo based on your current system, your goals, and your timeline. No commitment before the contract.
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