Zoho Desk pricing starts with a Free plan for up to 3 agents. Higher plans are billed per agent, and annual billing saves you up to 34% compared to monthly. The license is Zoho's official list price; Eksenium quotes implementation separately, with a written scope and a fixed fee. Base support after go-live is not priced separately.
€
EUR pricing · Europe (EUDC)
4 plans
Help desk · plus a Free plan
3 channels
Base support, not priced separately
Express
Foundational · small teams
€7/agent/mo · billed annually
€9 with monthly billing
≈ €35/mo · 5 users · excl. VAT
- Email support channel
- Social media integration
- Basic AI agent
- Mobile app
- 24/5 email support
- 5 channels · 5 light users
Standard
Multi-channel + KB
€14/agent/mo · billed annually
€20 with monthly billing
≈ €70/mo · 5 users · excl. VAT
- Everything in Express +
- Business messaging
- Instant messaging (WhatsApp, etc.)
- Knowledge base
- Help center (self-service)
- Customer satisfaction surveys
- Workflows + macros
- 15 channels · 10 light users
Professional
Most popularMOST POPULAR · Blueprint + telephony
€23/agent/mo · billed annually
€35 with monthly billing
≈ €115/mo · 5 users · excl. VAT
- Everything in Standard +
- Telephony (PhoneBridge)
- Blueprint process design
- Multiple departments
- Round-robin assignment
- Customer timeline
- SLA + business hours
- Unlimited channels · 25 light users
Enterprise
Zia AI + skill-based assignment
€40/agent/mo · billed annually
€50 with monthly billing
≈ €200/mo · 5 users · excl. VAT
- Everything in Professional +
- Zia AI answer bot
- Skill-based ticket assignment
- Custom modules
- Custom functions (Deluge)
- Validation rules
- Multi-brand portal
- Unlimited channels · 50 light users
Free Plan · €0 · 3 agents · Email channel · Basic reports · Mobile app · Free forever
Prices are official Zoho.eu list prices · VAT excluded · per agent / month. Light user price: €3.45/month. Eksenium implementation is not included in the license price; it is quoted separately, with a written scope and a fixed fee. Base support after go-live is not priced separately.
Zoho Desk has a Free plan for up to 3 agents and four paid plans, priced per agent per month: Express 7 €, Standard 14 €, Professional 23 € and Enterprise 40 € billed annually, or 9 €, 20 €, 35 € and 50 € with monthly billing. Prices are official Zoho.eu list prices and exclude VAT.
1
Live training
At the same table as your team in Istanbul, remotely in other cities and abroad; with real data.
2
Full documentation
Every structure we build is in your hands, in writing.
3
How-to videos
Watch-and-apply recordings for every screen.
4
Fast support
Quick answers to anything left unclear after training.
5
Adoption report
Is the team actually using the system? We measure it.
Every company whose setup we did gets base support through three channels after go-live; it is part of our responsibility and is not priced separately. The WhatsApp channel and phone stay open for as long as we are your partner; feature and customization requests by email in the first 6 months are part of the setup, while new modules and integrations are priced separately.
01 · Email
Feature and customization requests
First 6 months after go-live, for your existing setup. Write to us; the request is logged and planned.
02 · WhatsApp channel
Team questions and instant fixes
A channel set up for your company, open for as long as we are your partner. Your team asks, small fixes happen on the spot.
03 · Phone
Urgent issues and management questions
Open for as long as we are your partner. When something stops work or management needs an answer, call us directly.
Coverage
WhatsApp channel and phone
Email · features and customization
After go-live, for every company whose setup we did. None of the three channels is priced separately; the 6-month scope covers feature and customization requests.
30+
projects
99%
client satisfaction
3 channels
post-implementation support
We prepare a concrete proposal and a live demo based on your current system, your goals, and your timeline. No commitment before the contract.