Personal mailbox
Every employee carries an address in their own name. On joining and leaving, the mailbox is opened, handed over or made read-only. Nobody runs company business from a personal Gmail account.
Zoho Mail puts an address scheme on your own domain, shared mailboxes, calendar and tasks in a single interface. Your mail content is not scanned for ads; Eksenium plans and carries out the move from Gmail or Microsoft 365.
BUSINESS EMAIL
In business email the real work does not end inside the mailboxes; it ends when it is clear who carries which address. In Zoho Mail this structure is built on top of your domain and managed from a single panel: personal mailboxes, shared addresses, groups, aliases and forwarding.
Calendar, contacts, tasks and notes sit in the same Zoho Mail interface. Mail content is not scanned for ad targeting, and transit is protected with TLS. In the structures Eksenium builds, correspondence is not left on its own; with Zoho CRM and Desk it appears under the record it belongs to.
STRUCTURE
In business email the real work does not end inside the mailboxes; it ends when it is clear who carries which address. In Zoho Mail this structure is built on top of your domain and managed from a single panel.
Shared mailboxes and groups
Addresses such as info@, support@ and quotes@ do not rest on one person's shoulders. Mail landing in a group goes to everyone concerned, who replied is visible, and the address does not go quiet when someone is on leave.
Aliases
More than one address is tied to the same mailbox. Your old address keeps working, a campaign-specific address is opened, and even a spelling variant on a business card lands in the right mailbox.
Second domain
Your old brand or your second domain is tied to the same mailboxes. You do not run two separate mail systems or open users in two separate panels.
Forwarding and auto-reply
A leaver's address is forwarded to the manager, and an auto-reply is set up for the person on leave. The customer never writes into a void.
Domain records
MX, SPF, DKIM and DMARC records are entered on your domain. The mail you send does not land in the spam folder, and spoofing mail in your name becomes harder.
DURING THE DAY
Calendar, contacts, tasks and notes sit in the same Zoho Mail interface. No separate tab, no separate password, no separate app.
WITH THE RECORD
In the structures Eksenium builds, mail is not left on its own. Information stays with the company, not in a person's inbox: when someone leaves, the customer history does not leave with them.
With Zoho CRM
Mail going to and coming from the customer appears under the relevant record. The sales team sees who was written what and when on the record, and follow-up is planned from the same screen.
With Zoho Desk
Mail landing at support@ becomes a ticket: it gets an owner, a priority and a deadline. No message gets lost in the shared mailbox.
ADMINISTRATION AND SECURITY
Who manages Zoho Mail and how becomes clear at setup. Eksenium sets up these permissions together with your team and hands them over.
User management
Opening and closing mailboxes, resetting passwords, group membership and permission changes are done from a single panel.
Two-step verification
A password alone is not considered enough. On critical mailboxes the second step is made mandatory.
Encryption
Transit is protected with TLS. When needed, messages are signed and encrypted with S/MIME.
Retention and eDiscovery
The Premium tier brings a retention policy and search-based eDiscovery. In an audit or legal need, the correspondence is found.
Device access
Mobile access is managed. A lost phone's access to the mailbox is cut remotely.
Ad-free
Mail content is not scanned for ad targeting, and data is not sold to advertisers. The infrastructure is KVKK (Turkish data protection law) and GDPR compliant.
MIGRATION
The whole email migration is planned, and the MX record is touched last. Your team keeps working in the old system while the move is under way.
Inventory
What exists, and where: how many mailboxes, which addresses, which domains, which system. Shared addresses, forwarding rules and unused mailboxes are listed.
Domain verification
The first touch on DNS. The domain is verified on the Zoho Mail side; your mail flow is still in the old system, and nothing changes on the user side.
Opening the mailboxes
The structure is set up. Personal mailboxes, groups and aliases are opened according to the plan; who sees what is decided here.
Moving the old mail
In the background. Existing mailboxes, folder structure, contacts and calendar are transferred; the team keeps working in the old system meanwhile.
MX switch
In one go. Only after the move is complete is the MX record pointed to Zoho; SPF, DKIM and DMARC are entered at the same time, and your sending reputation is preserved.
Clients and training
The team steps in. Phone and desktop setups are done, signatures and auto-replies are set up again, and the team gets a short usage training.
TIER
The decision usually ends with a single question: do you need to retain your correspondence or not. The quotas are taken from Zoho's current plan page; the price depends on your user count and region, so it is not written here and becomes clear in the proposal. The same domain cannot sit both in Zoho Mail inside Zoho One and in a separate Mail subscription.
USE CASES
A mail system is measured not by mailbox size but by what happens when the team changes. The examples below describe that moment.
Health tourism agency
PROBLEM
Patient correspondence sits in the representatives' personal accounts. When a representative leaves, the history goes too; it is unclear who replied to mail landing at info@.
SOLUTION
Every representative carries their own mailbox under the domain; on leaving, the mailbox is handed over or forwarded to the manager. info@ is tied to a group: incoming mail lands with everyone concerned, and whoever replied is visible. With Zoho CRM the correspondence sits under the record.
Multi-branch business
PROBLEM
Branches are on different providers, and the old brand domain still receives mail. Users are opened in two panels, and the old address on business cards falls into a void.
SOLUTION
Both domains are tied to the same mailboxes, and the old addresses keep working as aliases. Users, groups and permissions are managed from a single panel; MX, SPF, DKIM and DMARC are entered for each domain.
Support team
PROBLEM
support@ is a shared mailbox; requests get marked as read and disappear. Who looked at them and when they were answered cannot be found afterwards.
SOLUTION
support@ is connected to Zoho Desk: every incoming mail becomes a ticket with an owner, a priority and a deadline. No message gets lost in the mailbox, and response time is tracked.
On Every Project
1
Live training
At the same table as your team in Istanbul, remotely in other cities and abroad; with real data.
2
Full documentation
Every structure we build is in your hands, in writing.
3
How-to videos
Watch-and-apply recordings for every screen.
4
Fast support
Quick answers to anything left unclear after training.
5
Adoption report
Is the team actually using the system? We measure it.
Support Structure
Every company whose setup we did gets base support through three channels after go-live; it is part of our responsibility and is not priced separately. The WhatsApp channel and phone stay open for as long as we are your partner; feature and customization requests by email in the first 6 months are part of the setup, while new modules and integrations are priced separately.
01 · Email
Feature and customization requests
First 6 months after go-live, for your existing setup. Write to us; the request is logged and planned.
02 · WhatsApp channel
Team questions and instant fixes
A channel set up for your company, open for as long as we are your partner. Your team asks, small fixes happen on the spot.
03 · Phone
Urgent issues and management questions
Open for as long as we are your partner. When something stops work or management needs an answer, call us directly.
Coverage
WhatsApp channel and phone
throughout our partnership
Email · features and customization
first 6 months
After go-live, for every company whose setup we did. None of the three channels is priced separately; the 6-month scope covers feature and customization requests.
Why you can trust us
Seven branches, one system, one screen
Managing a healthcare group with seven branches, the hardest part was seeing the whole picture. Each branch kept its own records and the same patient's data lived in different places. Two and a half years ago we moved to Zoho CRM with our Zoho Authorized Partner İsa Demirci and his team, and that picture changed. Today all seven branches run on a single system. I follow the entire group from one screen, while branches and teams see only their own areas through role-based permissions. The question of what a patient experienced at which branch is now answered by the system itself, not by phone traffic. Two and a half years is not a short time. The system has run reliably throughout, and whenever we needed him, İsa Bey was always reachable. We wholeheartedly recommend them to any multi-site healthcare organisation.
Live on the date they gave
In health tourism the patient journey is long and has many steps: the first message, the assessment, the quote, travel, treatment day and the follow-ups after it. Working with Eksenium, we did not have to explain this journey to them from scratch. Without us telling them, they knew which information must not get lost at which stage, and where patients wait and where they drop off; our conversations were always about the details of our own business.
Eksenium is one of Zoho's Authorized Partners in Türkiye. You can see our listing, certifications and client reviews in Zoho's partner directory.
Our listing in the Zoho partner directoryBrands that trust us
Why Eksenium
We build it, improve it, keep it alive.
No system stays standing without someone behind it. We stay with every structure we build after delivery: monitoring, fine-tuning, and making sure your team truly adopts it.
Next step
Let's talk through your current process and assess together what Zoho would bring to your business. No sales pressure. A written proposal within 48 hours.
FAQ
More questions? Write to us · we reply within 24 hours.
Yes. @yourcompany.com addresses are opened on Zoho Mail; with domain verification, the MX, SPF, DKIM and DMARC records are entered by Eksenium. On the free plan, access is limited to the web interface (no IMAP, POP or ActiveSync); if you will use a desktop client such as Outlook, a paid plan is required.
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