The survey platform for customer experience and feedback · 250+ ready-made templates, unlimited insights, multilingual support. Zoho Survey pricing runs from a free plan to Enterprise. Eksenium quotes setup separately from the license, with a written scope and a fixed fee: survey design plus a response flow into your CRM.
€
EUR pricing · Europe (EUDC)
4 plans
Surveys · feedback
3 channels
Base support, not priced separately
Basic
Budget-friendly
€7/user/mo · billed annually
€9 with monthly billing
≈ €35/mo · 5 users · excl. VAT
- 250+ ready-made templates
- Unlimited response collection
- Intuitive interface
- Basic reporting
- Multilingual surveys
Plus
Advanced analytics
€29/user/mo · billed annually
€35 with monthly billing
≈ €145/mo · 5 users · excl. VAT
- Everything in Basic +
- Advanced reports & analytics
- Data filtering
- Brand customization
Pro
Most popularMOST POPULAR · Deep insight
€39/user/mo · billed annually
€49 with monthly billing
≈ €195/mo · 5 users · excl. VAT
- Everything in Plus +
- Advanced logic & branching
- HIPAA & GDPR compliance
- Integrations
Enterprise
Enterprise
€89/user/mo · billed annually
€109 with monthly billing
≈ €445/mo · 5 users · excl. VAT
- Everything in Pro +
- Enterprise security
- Advanced administration
- Priority support
Free Plan · €0 · Limited questions/responses · basic templates · for trial use
Prices per month, VAT excluded. Annual billing costs less per month than monthly billing; the final price is confirmed during the call. 1-month free trial available.
Zoho Survey has four paid plans, priced per user per month: Basic 7 €, Plus 29 €, Pro 39 € and Enterprise 89 € billed annually, or 9 €, 35 €, 49 € and 109 € with monthly billing. Prices exclude VAT.
1
Live training
At the same table as your team in Istanbul, remotely in other cities and abroad; with real data.
2
Full documentation
Every structure we build is in your hands, in writing.
3
How-to videos
Watch-and-apply recordings for every screen.
4
Fast support
Quick answers to anything left unclear after training.
5
Adoption report
Is the team actually using the system? We measure it.
Every company whose setup we did gets base support through three channels after go-live; it is part of our responsibility and is not priced separately. The WhatsApp channel and phone stay open for as long as we are your partner; feature and customization requests by email in the first 6 months are part of the setup, while new modules and integrations are priced separately.
01 · Email
Feature and customization requests
First 6 months after go-live, for your existing setup. Write to us; the request is logged and planned.
02 · WhatsApp channel
Team questions and instant fixes
A channel set up for your company, open for as long as we are your partner. Your team asks, small fixes happen on the spot.
03 · Phone
Urgent issues and management questions
Open for as long as we are your partner. When something stops work or management needs an answer, call us directly.
Coverage
WhatsApp channel and phone
Email · features and customization
After go-live, for every company whose setup we did. None of the three channels is priced separately; the 6-month scope covers feature and customization requests.
30+
projects
99%
client satisfaction
3 channels
post-implementation support
We prepare a concrete proposal and a live demo based on your current system, your goals, and your timeline. No commitment before the contract.