The right decision needs the right data. Zoho Survey reaches a broad audience, from prospects to your existing patients, and collects feedback through detailed online surveys. NPS, customer satisfaction (CSAT), market research, employee surveys · all on one platform. Conditional logic, anonymous participation, real-time analytics, segmentation flow into the CRM.
25+
Question Types
NPS
Built-in
Multilingual
Surveys
CRM
Sync
A generic survey sent weeks after the service does not show who experienced what. Feedback is useful when you ask the right person while the experience is still fresh. Zoho Survey takes the survey to where the respondent is: by SMS, through a QR code on printed material, or on a tablet in a place without an internet connection.
During setup we map survey questions to Zoho CRM fields, so each answer is written to a field on the related record and can be used in reports. We tie when and to whom the survey goes to a CRM workflow and, where needed, set up a Zoho Desk ticket to open based on the response. CRM field mapping works in the Pro and Enterprise editions, and the Desk connection in Plus and above.
Offline collection and kiosk mode
With the iOS and Android apps, responses are collected without a connection and uploaded to your account once the connection returns. In kiosk mode the survey restarts after each submission, so different people can use the same device in turn (Basic and above).
QR code and SMS
The survey link is turned into a QR code and placed on a brochure or a table. Distribution by SMS is available in Plus and above.
Quotas
A response limit is set for the survey or for a distribution channel; when the limit is reached, the survey or that channel closes, and extra responses can be flagged separately (Basic and above).
Cross-tab and trend reports
Responses are cross-tabulated by two questions, and changes in the same survey across periods are tracked in a trend report. Report delivery can be scheduled (Plus and above).
Prefilling from CRM
When the survey goes out through a CRM record, known details are filled in ahead of time, so the respondent does not type the same information again (Pro and above).
Branded surveys
Logo and theme are set to match your brand. Removing Zoho branding is available in the Pro and Enterprise editions.
Education institution
At the end of the term, students receive a course evaluation survey. Results are split by class in a cross-tab report, and term-over-term comparison is done on a Zoho Analytics dashboard.
Trade shows and events
An offline survey runs on the tablet at the booth. Responses upload once a connection is available, attendees who give contact consent are added to CRM as leads, and follow-up emails go out from a Zoho Campaigns list.
Services firm
When a post-ticket survey receives a negative response, a new ticket opens for the relevant department in Zoho Desk, and getting back to the customer enters the support team's queue.
More questions? Write to us · we reply within 24 hours.
Yes; NPS, CSAT and CES templates come built in, and results are reported automatically.
1
Live training
At the same table as your team in Istanbul, remotely in other cities and abroad; with real data.
2
Full documentation
Every structure we build is in your hands, in writing.
3
How-to videos
Watch-and-apply recordings for every screen.
4
Fast support
Quick answers to anything left unclear after training.
5
Adoption report
Is the team actually using the system? We measure it.
Every company whose setup we did gets base support through three channels after go-live; it is part of our responsibility and is not priced separately. The WhatsApp channel and phone stay open for as long as we are your partner; feature and customization requests by email in the first 6 months are part of the setup, while new modules and integrations are priced separately.
01 · Email
Feature and customization requests
First 6 months after go-live, for your existing setup. Write to us; the request is logged and planned.
02 · WhatsApp channel
Team questions and instant fixes
A channel set up for your company, open for as long as we are your partner. Your team asks, small fixes happen on the spot.
03 · Phone
Urgent issues and management questions
Open for as long as we are your partner. When something stops work or management needs an answer, call us directly.
Coverage
WhatsApp channel and phone
Email · features and customization
After go-live, for every company whose setup we did. None of the three channels is priced separately; the 6-month scope covers feature and customization requests.
We build it, improve it, keep it alive.
No system stays standing without someone behind it. We stay with every structure we build after delivery: monitoring, fine-tuning, and making sure your team truly adopts it.
30+
projects
99%
client satisfaction
3 channels
post-implementation support
We prepare a concrete proposal and a live demo based on your current system, your goals, and your timeline. No commitment before the contract.