Zoho Survey
Collect answers, extract insight.
The right decision needs the right data. Zoho Survey reaches a broad audience, from prospects to your existing patients, and collects feedback through detailed surveys. NPS, customer satisfaction (CSAT), market research, employee surveys · all on one platform. Conditional logic, anonymous participation, real-time analytics, segmentation flow into the CRM.
What's in the delivery?
Every item is finalized in a written proposal after discovery; no surprise line items.
- Audit ReportEvery module, layout, workflow, custom field, and user behavior is analyzed. The findings are delivered to you in a written report.
- Process SimplificationConflicting workflows, unused fields, and dead modules are cleaned up. Processes start running with fewer clicks.
- Performance ImprovementThe cause of slow modules is identified: oversized layouts, heavy workflows, flawed design. The fix is applied, and the system speeds up.
- Layout and UsabilityForms are simplified based on user feedback, with critical fields brought forward. Lookups and sections are reorganized.
- Automation ExpansionThe repetitive tasks your team does by hand are identified, then automated with Workflow, Blueprint, or Zoho Flow.
- User AdoptionThe team is retrained, usage dashboards are set up, and champion users are cultivated from within. The system becomes a daily habit.
Our standard in every custom implementation.
- On-site trainingAt the same table as your team, with real data.
- Full documentationEvery structure we build is in your hands, in writing.
- How-to videosWatch-and-apply recordings for every screen.
- Fast supportQuick answers to anything left unclear after training.
- Adoption reportIs the team actually using the system? We measure it.
We don't sell hours, we build systems.
We build it, improve it, keep it alive.
No system stays standing without someone behind it. We stay with every structure we build after delivery: monitoring, fine-tuning, and making sure your team truly adopts it.
Common questions.
More questions? Write to us · we reply within 24 hours.
Can we set up NPS and customer satisfaction surveys?
Yes; NPS, CSAT and CES templates come built in, and results are reported automatically.
Do survey results connect to the CRM?
Yes, responses are logged on the customer record; an automatic follow-up task can be triggered for a customer who gives a low score.
How many question types and logic options are there?
25+ question types, conditional branching, scoring and multilingual surveys are supported.
Is it also suitable for employee surveys?
Yes; anonymous employee satisfaction, training feedback and 360° evaluation surveys can be set up.
Is there AI analysis?
Sentiment and key-theme analysis on open-ended responses turns them into summary insights automatically.
Is it used for patient satisfaction and post-service feedback?
Yes; Zoho Survey is an effective tool for patient satisfaction measurement, post-service feedback and market research. Sending surveys after an appointment or treatment is automated through the CRM.
Who can we reach with a survey, and how?
You can send the survey by email, share it as a link or embed it on your website. Your entire audience, from prospects to existing users, is managed from a single panel.
Are you Zoho's office or branch in Türkiye?
No; Eksenium is not Zoho's Türkiye office or branch, but one of Zoho's Authorized Partners in Türkiye. Zoho has no official office in Türkiye; the company runs its licensing, implementation, customization, and support operations through these authorized partners. We deliver that service in the local language, in compliance with KVKK, and with on-site support.
Let's build the core of your business together.
We prepare a concrete proposal and a live demo based on your current system, your goals, and your timeline. No commitment before the contract.
Your details are processed under the KVKK Privacy Notice and we get back to you within 24-48 hours.
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