Zoho PhoneBridge is the telephony integration layer that unifies your phone system (cloud PBX / call center) with Zoho CRM and Desk. On incoming calls the customer card opens automatically (screen pop), you dial from any record with a single click (click-to-call), and every call’s duration, notes and outcome are logged as an automatic activity. Compatible with 50+ telephony providers. Manual call logging becomes a thing of the past: every inbound and outbound call is recorded on CRM records by itself, and your customer communication history goes fully digital.
50+
PBX providers
Screen Pop
Incoming call
Click-to-Call
One click
Automatic
Call logging
When sales works in Zoho CRM and support works in Zoho Desk, a separate phone integration for each app means configuring the same phone system twice, and one team may recognize a caller while the other does not. PhoneBridge connects the phone system to the Zoho apps that support telephony through a single layer. In a company on Zoho One, the caller's details from several apps arrive together.
During setup we first check whether your phone system or cloud telephony provider is on Zoho's provider list for the data center you use. If it is not listed, there is no ready-made connection, and we review the options with you in the discovery call. We then decide which apps connect to the phone and where missed calls go, and test with real calls.
App coverage
The same phone system connection serves Zoho CRM, Desk, Bigin, Recruit and SalesIQ, as far as your provider supports each; which teams get telephony is decided during setup.
Answer from any Zoho screen
In a company on Zoho One, incoming calls can be answered in whichever Zoho app is open, so agents see the caller without switching to the CRM tab.
Missed calls and voicemail
Missed calls reach the CRM Calls module from the telephony provider automatically; they are not entered by hand. On Zoho One, a voicemail opens a new support ticket.
Call notes
Agents write notes in the call window during or after the call, and the note is attached to the call record.
Calling from email
On Zoho One, the sender of an email in Zoho Mail can be called with one click and added to CRM as a lead or contact during the call.
Edition and device check
Telephony integration is not part of the free edition of Zoho CRM. With Zoho Voice as the provider, calls are made from the CRM and Desk web apps; calling is not supported in their mobile apps.
Separate sales and support teams
Reps in Zoho CRM and agents in Zoho Desk make and receive calls through the same phone system, and each call is logged to the record in the app where that person works.
Recruitment agency
In Zoho Recruit, callers are matched to candidate records, reminders arrive for scheduled calls, and call notes stay on the candidate record.
Small team without a PBX
Without a separate phone system, the provider can be Zoho Voice, Zoho's own cloud PBX, and the PhoneBridge connection is set up the same way.
More questions? Write to us · we reply within 24 hours.
No; PhoneBridge is a telephony integration layer. It connects your existing PBX (or a cloud phone system like Zoho Voice) to Zoho CRM/Desk.
RELATED
1
Live training
At the same table as your team in Istanbul, remotely in other cities and abroad; with real data.
2
Full documentation
Every structure we build is in your hands, in writing.
3
How-to videos
Watch-and-apply recordings for every screen.
4
Fast support
Quick answers to anything left unclear after training.
5
Adoption report
Is the team actually using the system? We measure it.
Every company whose setup we did gets base support through three channels after go-live; it is part of our responsibility and is not priced separately. The WhatsApp channel and phone stay open for as long as we are your partner; feature and customization requests by email in the first 6 months are part of the setup, while new modules and integrations are priced separately.
01 · Email
Feature and customization requests
First 6 months after go-live, for your existing setup. Write to us; the request is logged and planned.
02 · WhatsApp channel
Team questions and instant fixes
A channel set up for your company, open for as long as we are your partner. Your team asks, small fixes happen on the spot.
03 · Phone
Urgent issues and management questions
Open for as long as we are your partner. When something stops work or management needs an answer, call us directly.
Coverage
WhatsApp channel and phone
Email · features and customization
After go-live, for every company whose setup we did. None of the three channels is priced separately; the 6-month scope covers feature and customization requests.
We build it, improve it, keep it alive.
No system stays standing without someone behind it. We stay with every structure we build after delivery: monitoring, fine-tuning, and making sure your team truly adopts it.
30+
projects
99%
client satisfaction
3 channels
post-implementation support
We prepare a concrete proposal and a live demo based on your current system, your goals, and your timeline. No commitment before the contract.