Zoho Voice is a cloud phone system for business that requires no hardware. IVR flows, call recording, team routing (round-robin, skill-based), call analytics · all managed from the web interface. With PhoneBridge integration for CRM and Desk, the customer card opens on screen for incoming calls, and an activity record is logged automatically afterwards. Communication is the most critical point of the customer experience; it brings your phone traffic together on a single call management platform, so sales and the call center work from the same system.
Cloud
Hardware-free
100+
Country
Native
CRM/Desk
Recording
All Calls
When the phone depends on one desk or on personal mobiles, after-hours calls go nowhere, nobody knows who spoke to which customer, and a manager can only step into a call after the fact. Voice routes calls by working hours, team and queue, and keeps every call's record and outcome in one place.
During setup we define working hours and holidays, greetings, queues and agents. If you use Zoho CRM or Desk, we connect agents to that app, and before setup we agree with you which number reaches which team.
Working hours and holidays
Each number gets working hours in its own time zone and a list of holidays; calls outside working hours go to voicemail.
Your own greetings
The greeting menu, hold music and voicemail greeting use audio files you record yourself.
Call outcome and notes
Agents take notes during the call and pick the outcome when it ends, so calls can be grouped and tracked by outcome.
Live call monitoring
A manager can listen in silently, coach the agent without the caller hearing, or join the call. Included in the Contact Center plan and available as an add-on on the other Enterprise Telephony plans.
Power dialer
An outbound call list is imported and the system dials the next number itself, so agents do not spend time dialing between calls. Included in Contact Center, an add-on on other plans.
Agents inside Zoho apps
On the Standard and Contact Center plans, agents make and take calls inside Zoho CRM, Desk, Bigin or Cliq, from the browser extension or from the mobile app, without using the Voice admin panel.
Sales team
Reps call from the button next to a number in Zoho CRM; the call is logged in the Calls module automatically, and the after-call note is saved to the same call record.
Support team
Connected to Zoho Desk, missed or inbound calls become tickets in the department you choose, and voicemails can be played from inside the ticket. Desk Professional and Enterprise editions.
Recruitment team
Zoho Recruit is one of the apps Voice connects to; recruiters call candidates from their own screen and the call stays on the candidate record.
More questions? Write to us · we reply within 24 hours.
It works as a cloud PBX; we plan the number and carrier scenario based on your needs together in a discovery call.
1
Live training
At the same table as your team in Istanbul, remotely in other cities and abroad; with real data.
2
Full documentation
Every structure we build is in your hands, in writing.
3
How-to videos
Watch-and-apply recordings for every screen.
4
Fast support
Quick answers to anything left unclear after training.
5
Adoption report
Is the team actually using the system? We measure it.
Every company whose setup we did gets base support through three channels after go-live; it is part of our responsibility and is not priced separately. The WhatsApp channel and phone stay open for as long as we are your partner; feature and customization requests by email in the first 6 months are part of the setup, while new modules and integrations are priced separately.
01 · Email
Feature and customization requests
First 6 months after go-live, for your existing setup. Write to us; the request is logged and planned.
02 · WhatsApp channel
Team questions and instant fixes
A channel set up for your company, open for as long as we are your partner. Your team asks, small fixes happen on the spot.
03 · Phone
Urgent issues and management questions
Open for as long as we are your partner. When something stops work or management needs an answer, call us directly.
Coverage
WhatsApp channel and phone
Email · features and customization
After go-live, for every company whose setup we did. None of the three channels is priced separately; the 6-month scope covers feature and customization requests.
We build it, improve it, keep it alive.
No system stands on its own without someone standing behind it. We stay with every system we build after delivery: monitoring, fine-tuning, making sure your team truly adopts it. With tailored solutions we simplify, accelerate and scale your business processes.
30+
projects
99%
client satisfaction
3 channels
post-implementation support
We prepare a concrete proposal and a live demo based on your current system, your goals, and your timeline. No commitment before the contract.