Zoho Voice
Cloud-based business phone.
Zoho Voice is a cloud-based business phone system that requires no hardware. IVR flows, call recording, team routing (round-robin, skill-based), call analytics · all managed from the web interface. With PhoneBridge integration for CRM and Desk, the customer card opens on screen for incoming calls, and an activity record is logged automatically afterwards. Communication is the most critical point of the customer experience; Zoho Voice brings your phone traffic together on a single call management platform, so sales and the call center work from the same system.
What's in the delivery?
Every item is finalized in a written proposal after discovery; no surprise line items.
- Audit ReportEvery module, layout, workflow, custom field, and user behavior is analyzed. The findings are delivered to you in a written report.
- Process SimplificationConflicting workflows, unused fields, and dead modules are cleaned up. Processes start running with fewer clicks.
- Performance ImprovementThe cause of slow modules is identified: oversized layouts, heavy workflows, flawed design. The fix is applied, and the system speeds up.
- Layout and UsabilityForms are simplified based on user feedback, with critical fields brought forward. Lookups and sections are reorganized.
- Automation ExpansionThe repetitive tasks your team does by hand are identified, then automated with Workflow, Blueprint, or Zoho Flow.
- User AdoptionThe team is retrained, usage dashboards are set up, and champion users are cultivated from within. The system becomes a daily habit.
Our standard in every custom implementation.
- On-site trainingAt the same table as your team, with real data.
- Full documentationEvery structure we build is in your hands, in writing.
- How-to videosWatch-and-apply recordings for every screen.
- Fast supportQuick answers to anything left unclear after training.
- Adoption reportIs the team actually using the system? We measure it.
We don't sell hours, we build systems.
We build it, improve it, keep it alive.
No system stands on its own without someone standing behind it. We stay with every system we build after delivery: monitoring, fine-tuning, making sure your team truly adopts it. With tailored solutions we simplify, accelerate and scale your business processes.
Common questions.
More questions? Write to us · we reply within 24 hours.
Does Zoho Voice support Türkiye numbers?
It works as a cloud PBX; we plan the number and carrier scenario based on your needs together in a discovery call.
Can calls be integrated with CRM?
Yes; with PhoneBridge you get one-click calling from the CRM card, call recording and automatic activity logging.
Is there IVR and call routing?
Yes; IVR menus, queue management, round-robin and skill-based call routing are set up.
Are call recordings kept?
Yes; call recording, reporting and performance metrics are standard; data is stored in the EU data center (EUDC).
Who is Zoho Voice for?
Clinics with high call volume, teams working internationally, sales teams and consulting firms. The heavier your phone traffic, the clearer the payoff of managing it from a single platform.
Can I try it before buying?
Yes; you can try Zoho Voice free for 1 month. During the trial we handle the basic setup together and test the system with your real call scenarios.
Pricing?
Per user/month in EUR/EUDC (based on usage); we provide a clear quote based on your team and call volume.
Are you Zoho's office or branch in Türkiye?
No; Eksenium is not Zoho's Türkiye office or branch, but one of Zoho's Authorized Partners in Türkiye. Zoho has no official office in Türkiye; the company runs its licensing, implementation, customization, and support operations through these authorized partners. We deliver that service in the local language, in compliance with KVKK, and with on-site support.
Let's build the core of your business together.
We prepare a concrete quote and a live demo based on your current system, your goals and your timeline. No commitment before the contract. The decision is yours, the solution is ours.
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